Terms & Conditions — Sam Online
Welcome to Sam Online. By subscribing to or using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
1. Subscriber Identification & Verification
Documentation: Subscribers must provide authentic documents and accurate information to verify their identity, legal status, and business capacity.
Information Updates: Subscribers must notify Sam Online immediately of any changes to their provided information.
Termination for Misrepresentation: Sam Online reserves the right to suspend or terminate services if any provided information is found to be false or inaccurate.
2. Service Provision, Maintenance & Outages
Service Timeline: Sam Online endeavors to deliver services within the agreed timeframe. Any delays will be communicated as soon as practicable.
Maintenance & Interruptions: Services may be temporarily suspended for scheduled repairs, upgrades, or maintenance. Advanced notice will be provided whenever feasible.
Force Majeure: Sam Online is not liable for service disruption caused by network congestion, cable cuts, natural disasters, or reasons beyond its reasonable control.
3. Billing, Payments & Reconnection
Payment Due Date: Bills must be paid in full on or before the due date specified in the prescribed bill format.
Non-Payment & Credit Limits: Sam Online reserves the right to suspend or terminate services if bills remain unpaid or if usage exceeds the allocated credit limit or security deposit.
Shifting & Reconnection Fees: Relocating a connection requires a “Shifting Charge.” If a line is disconnected due to default, all outstanding dues plus applicable reconnection fees must be cleared prior to service restoration.
4. Ownership & Care of Equipment
Exclusive Ownership: All optical network equipment, devices, and wiring provided by Sam Online remain the exclusive property of Sam Online.
Protection of Equipment: Subscribers must safeguard provided equipment against damage, negligence, water exposure, theft, or improper power supply (proper UPS/grounding must be arranged by the subscriber).
Return & Compensation: In the event of service termination or temporary stoppage, subscribers must return all equipment immediately. Subscribers are liable to compensate Sam Online for any damaged or lost hardware.
Unauthorized Relocation: Equipment installed by Sam Online must not be moved or relocated without prior written consent.
5. Package Modifications & Service Changes
Tariff & Plan Adjustments: Sam Online reserves the right to revise package plans, validity periods, and charges with official notification. Government or regulatory tariff changes will apply immediately without prior notice.
Bandwidth Upgrade/Downgrade: Any request to upgrade, downgrade, or temporarily/permanently disconnect bandwidth requires a 1-month prior written notice from the subscriber.
6. Acceptable Use Policy & Legal Compliance
Prohibited Activities: Subscribers agree not to use services for any unlawful acts, illegal voice/data transmission, bulk spamming, or activities that compromise national security or public interest. Sending bulk emails (spam) will result in immediate account termination.
BTRC & LEA Compliance: Subscribers are solely responsible for ensuring that their internet usage complies with the guidelines of BTRC (Bangladesh Telecommunication Regulatory Commission) and Law Enforcement Agencies (LEA).
Indemnification: Subscribers shall indemnify Sam Online against any losses, penalties, or damages arising from the subscriber’s unlawful use of the service.
7. Privacy & Communication
Confidentiality: Both parties agree to keep all non-public marked information strictly confidential unless disclosure is required by law.
Promotions & Service Updates: Sam Online reserves the right to send service updates, promotional offers, and notices to subscribers, and to use the subscriber’s name/logo for promotional or business purposes.
8. Limitation of Liability
Third-Party Content: Sam Online exercises no control over, and assumes no responsibility for, the accuracy, appropriateness, or safety of software, websites, or content accessed via the internet.
No Consequential Damages: Sam Online shall not be held liable for any indirect loss, profit loss, health hazards, or performance issues resulting from the use or inability to use the services.
9. Complaints & Policy Updates
Support Desk: All complaints regarding service quality must be directed through the official Sam Online Subscriber Help Desk.
Right to Amend Terms: Sam Online reserves the right to modify these Terms and Conditions at any time without prior notice. The latest version published on the platform shall be binding.